Refund Policy

1. SATISFACTION GUARANTEE

2. GENERAL REFUND POLICY

Beyond our 5-day satisfaction guarantee, our refund policy is designed to be fair while protecting our business operations. Sales are generally final except as outlined in this policy or required by applicable law.

3. SUBSCRIPTION REFUNDS

3.1 New Subscriptions

• 5-day satisfaction guarantee applies to all new subscriptions (see Section 1)
• After 5 days: Refunds only available for specific circumstances outlined in this policy
• Exception: Technical issues preventing service access (see Section 5)

3.2 Auto-Renewing Subscriptions

• No refunds for subscription renewals once the billing period has started
• To avoid renewal charges: Cancel your subscription at least 24 hours before the renewal date
• Cancelled subscriptions remain active until the end of the current billing period
• Note: The 5-day guarantee does not apply to renewal charges

4. PAID TRIALS

• Paid trial refunds follow the same policy as regular subscriptions
• 5-day satisfaction guarantee applies to paid trials
• After 5 days, refunds only available for specific circumstances outlined in this policy

5. EXCEPTIONS - WHEN REFUNDS MAY BE PROVIDED

We may consider refunds in the following limited circumstances:

5.1 Technical Issues

• Service completely inaccessible due to our technical problems
• Major functionality failures that prevent intended use
• Issues must be reported within 7 days of occurrence
• Must provide reasonable opportunity for us to resolve the issue

5.2 Billing Errors

• Duplicate charges due to processing errors
• Incorrect amount charged due to system malfunction
• Unauthorized charges (subject to investigation)

5.3 Content Issues

• Significant false advertising of course content
• Complete unavailability of advertised features
• Claims must be made within 14 days of purchase

6. REGIONAL VARIATIONS

6.1 European Union Users

If you are located in the EU, you have additional rights:

14-Day Withdrawal Right:

• Right to withdraw from the purchase within 14 days
• Right is waived once digital content delivery begins with your consent
• Note: Our 5-day satisfaction guarantee provides better protection than EU withdrawal rights

Consumer Protection:

• Additional protections may apply under local consumer laws
• Contact us if you believe EU consumer rights apply to your situation

6.2 Other Jurisdictions

• Local consumer protection laws may provide additional rights
• This policy operates within the framework of applicable local laws

7. REFUND PROCESS

7.1 How to Request a Refund

1. Contact us at [email protected]
2. For 5-day guarantee: Simply mention you'd like a refund within 5 days
3. For other requests, include the following information:
   • Your account email address
   • Order/transaction ID
   • Reason for refund request
   • Date of purchase
   • Description of any technical issues

7.2 Processing Timeline

• 5-day guarantee: Immediate approval, 7-14 business days processing
• Other requests: 1-5 business days review, then 7-14 business days processing
• Refund method: Original payment method used

7.3 Refund Investigation

• 5-day guarantee: No investigation required
• Other requests: May require additional information and troubleshooting
• Refund decisions are made at our sole discretion within policy guidelines

8. WHAT HAPPENS AFTER A REFUND

8.1 Account Access

• Immediate termination of service access upon refund approval
• Account deletion may occur (with advance notice)
• Content downloads (if any) must be deleted

8.2 Re-enrollment

• Future purchases are subject to approval
• Repeated refund requests may result in service restriction

9. PARTIAL REFUNDS

9.1 Pro-rated Refunds

Generally not available except for:

• Billing errors resulting in overcharges
• Service termination by us for reasons other than policy violations

9.2 Unused Portion

• No refunds for unused time in subscription periods
• Annual subscriptions are not pro-rated for early cancellation
• Exception: 5-day satisfaction guarantee overrides this policy

10. CHARGEBACKS AND DISPUTES

10.1 Contact Us First

• Always contact us before initiating chargebacks
• Most issues can be resolved directly
• Remember: 5-day satisfaction guarantee may solve your issue immediately
• Chargebacks may result in account suspension

10.2 Chargeback Consequences

• Account termination for invalid chargebacks
• Additional fees may apply
• Legal action may be pursued for fraudulent disputes

11. LIMITATIONS

11.1 Time Limits

• 5-day satisfaction guarantee: Must request within 5 days of purchase
• Other refund requests: Must be made within 30 days of purchase
• Technical issues: Must be reported within 7 days
• No exceptions to time limits except as required by law

11.2 Exclusions

No refunds will be provided for (after 5-day guarantee period):

• Change of mind after the 5-day guarantee period
• Failure to use the service
• Dissatisfaction with learning outcomes
• Technical issues on your end (device, internet, etc.)
• Violation of Terms of Service

12. CONTACT INFORMATION

For refund requests or questions about this policy:

• Email: [email protected]
• Subject Line: "Refund Request - [Your Order ID]"
• Response Time: 1-3 business days

13. POLICY CHANGES

• This policy may be updated periodically
• Changes will be posted with a new "Last Updated" date
• Continued use of the service constitutes acceptance of changes
• Changes do not affect pending refund requests
• The 5-day satisfaction guarantee will remain in effect unless explicitly changed